Privacy Policy

This Privacy Policy explains how Velmurr (the controller, see Legal Notice) collects, uses and protects your personal information when you visit our website or place a reservation or order.

Controller

Velmurr · Owner: Karen Babayan · Theaterstraße 71, 52062 Aachen, Germany · Email: info@velmurr.com.

What we collect

Depending on how you use the site, we may process: contact details you provide (name, email, message), reservation and order information, delivery information, and technical data such as IP address, device and browser information, and pages visited.

Why we process it

We process personal data to operate the website, handle your reservation, fulfil orders, answer your messages, comply with legal obligations and — with your consent — to measure and improve our service through analytics.

Cookies and consent

We use a cookie consent banner. Non-essential analytics and marketing cookies are only set after you accept them. You can change or withdraw your consent at any time via the "Cookie settings" link in the footer. See our Cookie Policy for details.

Sharing

We share personal data only with service providers necessary to operate the site and fulfil orders (for example hosting, email delivery, payments, shipping), and where legally required.

Your rights

Under the GDPR you have the right to access, rectify and erase your data, to restrict or object to processing, to data portability, and to lodge a complaint with a supervisory authority. To exercise these rights, please contact info@velmurr.com.

Retention

We keep personal data only as long as necessary for the purposes for which it was collected, or as required by law.