Shipping Policy

This Shipping Policy explains how Velmurr ships your reservation and order.

Where we ship

We currently focus on shipping within Germany. Free shipping within Germany is offered on selected pieces. Shipping to selected EU countries may be available depending on destination — please contact us before placing an order from outside Germany so we can confirm availability and rates.

Processing time

Velmurr is in early access. After your reservation is confirmed and your order is placed, we prepare your piece for dispatch as quickly as we can. We will keep you informed by email at each step.

Delivery

Once dispatched, your piece is handed to a trusted carrier. You will receive tracking information by email. Delivery times depend on destination and carrier conditions.

Order issues

If your piece arrives damaged or incomplete, please contact us within 7 days of delivery at info@velmurr.com with your order number and photos. We will work with you to resolve the issue.

Contact

For any shipping questions, please write to info@velmurr.com.